Excellent Protection Services Terms and Conditions Effective Date: 01/08/2025 Welcome to Excellent Protection Services ("we," "us," "our"). By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully. 1. Scope of Services We provide professional security guard services to clients in Massachusetts. Our services are subject to the terms outlined in any service agreement entered with the client. 2. Client Responsibilities Clients are responsible for providing accurate information about the scope of work, premises, and any special requirements. Failure to provide such information may impact the effectiveness of our services. 3. Payment Terms All invoices are due within [insert timeframe] days of receipt unless otherwise specified in the service agreement. Late payments may incur additional fees. 4. Service Limitations While we strive to provide the highest level of security, we do not guarantee prevention of all incidents. We are not liable for any damages or losses beyond the agreed scope of our services. 5. Confidentiality We are committed to maintaining the confidentiality of client information. However, we may disclose such information if required by law. 6. Termination Either party may terminate the agreement with written notice as specified in the service agreement. Fees for services rendered up to the termination date are non-refundable. 7. Indemnification Clients agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from the use of our services, except in cases of gross negligence or willful misconduct. 8. Governing Law These terms and conditions are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the courts located in Massachusetts. 9. Amendments We reserve the right to update these terms and conditions at any time. Changes will be effective upon posting to our website or other communication channels. For questions, contact us at: Phone: 781-692-0431 Email: help@excellentprotectionservice.com Privacy Policy Effective Date: 01/08/2025 Excellent Protection Services ("we," "us," "our") values your privacy. This policy outlines how we collect, use, and protect your personal information. 1. Information We Collect We may collect the following types of information: •Personal Information: Name, email address, phone number, and billing details. •Service Information: Details about your security needs and premises. 2. How We Use Your Information Your information is used to: •Provide security services. •Communicate with you about your account or services. •Improve our services and customer support. 3. Sharing of Information We do not sell or rent your personal information. However, we may share it with: •Service providers assisting in our operations. •Authorities if required by law. 4. Data Security We implement reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no security measure is 100% foolproof. 5. Your Rights You have the right to: •Access your personal information. •Request corrections to inaccurate information. •Opt out of non-essential communications. 6. Cookies and Tracking Our website may use cookies to improve user experience. By using our website, you consent to the use of cookies. 7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. 8. Changes to This Policy We may update this policy periodically. Updates will be effective upon posting to our website. For questions or concerns, contact us at: Phone: 781-692-0431 Email: help@excellentprotectionservice.com